Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you (“you,” “your,” or “User”) and Prism AI Apps LLC (“we,” “us,” or “our”), governing your access to and use of the quickCLIENT.ai application, websites, and related services (the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

Please read Section 20 (Dispute Resolution; Binding Arbitration and Class-Action Waiver) carefully. It requires most disputes to be resolved by binding individual arbitration and waives your right to a jury trial and to participate in class actions, unless you opt out within 30 days as described.

1. Agreement to these Terms

quickCLIENT.ai is a product operated by Prism AI Apps LLC. If you are entering into these Terms on behalf of a company or entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

2. Definitions

• “Service” means the quickCLIENT.ai applications, websites, features, and related services we provide.
• “Your Content” means the text, voice recordings, transcripts, images, PDFs, documents, notes, reminders, tags, and other materials you create, upload, or submit.
• “Client Data” means personal or business information about your clients, prospects, contacts, referral partners, or other third parties that you capture, store, or process using the Service.
• “Trusted Network” means the features that let you connect with other professionals and make or receive client introductions and referrals, described in Section 8.
• “Sub-Processors” means the third-party providers described in Section 12 and in our Privacy Policy.

3. Eligibility and accounts

You must be at least 18 and able to form a binding contract. You agree to provide accurate registration information, keep it current, keep your credentials secure, and notify us at support@quickclient.ai of any unauthorized use. You are responsible for all activity under your account. You may not share your account or create one by automated means.

4. License to use the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service in connection with your business, trade, or professional practice. You may not resell or sublicense the Service except as expressly permitted (for example, sharing a public profile card or a document with a client). We reserve all rights not expressly granted.

5. Description of the Service; how information is captured

Depending on the features you use, the Service lets you:

• record voice notes transcribed to text using AI (we convert speech to text and, as described in our Privacy Policy, do not retain the underlying audio after transcription);
• create typed notes, reminders, to-dos, tags, events, and client records containing names, phone numbers, email addresses, and other details you enter;
• upload images and PDFs, from which the Service may extract text;
• generate AI summaries, key facts, and search results across your notes, and ask questions answered from your own stored content;
• capture contact details from prospects (for example, via a QR profile card or shared capture link); and
• send documents, profile cards, or messages to clients, and make or receive introductions through the Trusted Network.

You control what you capture and store, and you are responsible for your use of the Service.

6. Your Content and Client Data

Ownership. As between you and us, you retain all ownership of Your Content and Client Data. We do not claim ownership of it.

License to operate the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, transcribe, index, and display Your Content and Client Data solely to operate, secure, provide, and improve the Service for you, including transmitting it to our Sub-Processors (such as our AI provider) as described in our Privacy Policy. We do not sell your data and do not use its content to serve advertising.

Your responsibility for Client Data. A core function of the Service is storing information about your clients and contacts. With respect to Client Data, you act as the data controller (or equivalent) and we act as a processor acting on your instructions. You represent, warrant, and covenant that:

• you have all rights, permissions, consents, and a valid lawful basis necessary to collect, store, use, and (where applicable) share the Client Data through the Service;
• you will provide all notices and obtain all consents required by law, including for recording, transcription, and sharing of a client’s information;
• your use complies with all laws applicable to you and your profession, including privacy laws (such as the CCPA/CPRA and, where applicable, GDPR/UK GDPR) and communications laws (such as the TCPA and CAN-SPAM) for any messages you send using or facilitated by the Service; and
• you will not upload highly sensitive information (such as government ID numbers, financial account numbers, or health information) except to the extent necessary and permitted by law, and you remain responsible for anything you choose to store.

You are solely responsible for Your Content and Client Data and for keeping your own backups. You can export and delete your data at any time within the Service.

7. AI features and accuracy

The Service uses AI to transcribe audio, extract text, generate summaries and key facts, and power search and question-answering. AI output can be inaccurate, incomplete, out of date, or misleading, and may not capture everything in your notes. The Service is for information organization and recall only and is nota substitute for professional judgment or advice. You must review and verify AI output before relying on it, and must not rely on it for legal, financial, tax, medical, real-estate, lending, insurance, or other regulated or important decisions without independent verification and appropriate professional review. Content sent to our AI provider is processed to provide the Service and, per that provider’s terms, is not used to train its models. We do not warrant that AI output is accurate, reliable, or fit for any purpose.

8. Trusted Network and introductions

• We are a neutral tool, not a party. We are not a party to, and are not responsible for, any introduction, referral, engagement, transaction, or arrangement between you and any partner, client, or third party. We do not endorse, vet, verify, license, or guarantee any professional in the network or the quality, legality, or outcome of their services.
• Consent for sharing. You may share a client’s contact information or personal details with a partner only where you have obtained the client’s consent and have a lawful basis to do so.
• Compliance is yours. You are solely responsible for ensuring your referrals, introductions, and any related compensation comply with all laws and professional rules applicable to you, including, where relevant, the Real Estate Settlement Procedures Act (RESPA), state real-estate, mortgage, insurance, and financial-services rules, and anti-kickback and referral-fee restrictions. We do not facilitate, calculate, track, or pay referral fees or commissions.
• No guarantee. We do not guarantee that you will receive any introductions, referrals, business, or results.
• Release. To the fullest extent permitted by law, you release us from any claims arising out of your dealings with partners, clients, or other users of the Trusted Network.

For how information shared through the Trusted Network is handled — including what is shared with a receiving partner and when — see our Privacy Policy.

9. Acceptable use

You agree not to, and not to permit anyone to:

• use the Service unlawfully or to store or process content you have no right to store or process;
• upload or process the personal information of any third party without the necessary rights, notices, and consents;
• use the Service to send unlawful, unsolicited, harassing, deceptive, or infringing communications;
• infringe or misappropriate the intellectual-property, privacy, publicity, or other rights of others;
• upload malware or interfere with, disrupt, overload, or gain unauthorized access to the Service;
• reverse-engineer, decompile, scrape, or extract source code, models, or underlying data, except where this restriction is prohibited by law;
• use the Service, or AI output, in a regulated context without appropriate human and professional review; or
• use the Service to build or train a competing product, or resell the Service.

We may suspend or terminate accounts that violate these Terms or create risk or legal exposure.

10. Electronic communications and messaging

You consent to receive communications from us electronically, and agree that they satisfy any requirement that communications be in writing. You are solely responsible for any messages, documents, or communications you send to your clients or contacts using or facilitated by the Service, and for complying with all applicable communications, marketing, and consent laws.

11. Subscriptions, billing, and automatic renewal

Some features may require a paid subscription. Paid plans, when offered, are billed through our payment processor (Stripe) and/or applicable app stores, subject to their terms. For paid plans and free trials:

• Consent and disclosure. Before you are charged, we will present the price, billing frequency, automatic-renewal terms, and cancellation method clearly and conspicuously, and obtain your express affirmative consent.
• Free trials. If a plan includes a free or discounted trial that converts to paid, we will disclose the conversion terms, and you must affirmatively consent before any charge begins.
• Automatic renewal. Subscriptions renew automatically at the then-current price until you cancel.
• Cancellation. You may cancel at any time through the Service (or the store or processor you used) in the same medium in which you enrolled. Cancellation takes effect at the end of the current period, and you keep access until then. After you enroll, we will send a retainable confirmation with the renewal terms and how to cancel.
• Pricing, taxes, refunds. Prices may change going forward with notice. You are responsible for applicable taxes. Except as required by law or expressly stated, payments are non-refundable.

12. Third-party services and Sub-Processors

The Service relies on trusted providers acting on our behalf, including OpenAI (AI transcription, text extraction, summaries, embeddings), Supabase (database and file storage), Vercel (hosting), Resend (email), and Stripe (payments). Your use may also be subject to these providers’ terms. We are not responsible for third-party services we do not control. See our Privacy Policy for details.

13. Intellectual property; feedback

The Service, including its software, design, and trademarks, is owned by Prism AI Apps LLCor its licensors and protected by law. Except for the limited license in Section 4, these Terms grant you no rights in our software, trademarks, or branding. If you provide feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation.

14. Beta and pre-release features

Parts of the Service may be offered on a pilot, preview, or beta basis. Such features are provided “as is,” may change or be discontinued at any time, and are not guaranteed to be available or supported.

15. Privacy

Our handling of personal information is described in our Privacy Policy. By using the Service, you acknowledge that information will be handled as described there.

16. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES REGARDING ACCURACY, RELIABILITY, SECURITY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, OR ERROR-FREE. YOU USE THE SERVICE, AND RELY ON ANY OUTPUT, AT YOUR OWN RISK, AND YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF YOUR CONTENT AND CLIENT DATA.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Prism AI Apps LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICE, UNDER ANY THEORY, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

18. Indemnification

You agree to defend, indemnify, and hold harmless Prism AI Apps LLC and its officers, members, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Your Content or Client Data; (b) your use of the Service; (c) your violation of these Terms or any law; (d) messages or documents you send to clients or contacts; (e) your introductions, referrals, or dealings with partners or clients; or (f) your infringement or violation of the rights of any third party.

19. Term, suspension, and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access, with or without notice, if you violate these Terms, create risk or legal exposure, or to protect the Service or others, or we may discontinue the Service. On termination, your license ends; you may export your data first, and we will handle remaining data as described in our Privacy Policy. Sections that by their nature should survive (including 6, 7, 8, 13, 16, 17, 18, 20, 21, and 23) survive.

20. Dispute resolution; binding arbitration and class-action waiver

Please read this Section carefully — it affects your legal rights.

Informal resolution. Before starting arbitration or any proceeding, you agree to first contact us at support@quickclient.ai with a written description of the dispute and to try to resolve it informally for at least sixty (60) days.

Binding arbitration. Except for the carve-outs below, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, not in court. Arbitration will be administered by a recognized provider (such as JAMS or the AAA) under its rules, and will take place in California or by videoconference or written submissions where the rules allow. The Federal Arbitration Act governs this Section. The arbitrator decides questions of arbitrability.

Class-action and jury-trial waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL. The arbitrator may not consolidate claims or preside over any class or representative proceeding.

Carve-outs. Either party may (a) bring an individual claim in small-claims court with jurisdiction, and (b) seek injunctive or equitable relief in court to protect its intellectual property or confidential information.

30-day opt-out. You may opt out of this arbitration and class-waiver Section by emailing support@quickclient.ai within thirty (30) days of first accepting these Terms, stating your name, account email, and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Severability. If the class-action waiver is found unenforceable as to a claim, that claim will proceed in court, but the rest of this Section remains in effect.

21. Governing law and venue

These Terms and any dispute are governed by the laws of the State of California and applicable U.S. federal law (including the Federal Arbitration Act for Section 20), without regard to conflict-of-laws rules. For any dispute not subject to arbitration, you and we submit to the exclusive jurisdiction of the state and federal courts located in California, except where applicable law provides otherwise. Nothing limits rights that cannot be waived under applicable law.

22. Changes to the Service and to these Terms

We may modify, suspend, or discontinue the Service at any time. We may also update these Terms; material changes will be indicated by the “Last updated” date and, where appropriate, additional notice. Continued use after changes take effect constitutes acceptance.

23. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
• Severability. If any provision is unenforceable, the rest remain in effect, modified to the minimum extent necessary.
• No waiver. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent; we may assign them in a merger, acquisition, or asset sale.
• Force majeure. We are not liable for delays or failures beyond our reasonable control.
• Independent parties. You and we are independent contractors; these Terms create no partnership, agency, fiduciary, or employment relationship.
• No third-party beneficiaries. These Terms create no rights for any third party.
• Notices. We may provide notices by email or through the Service. Send legal notices to us by email at support@quickclient.ai.
• Export and sanctions. You represent that you are not located in, and will not use the Service in, a country or by a party subject to applicable U.S. export controls or sanctions.

24. Contact

Questions about these Terms, or legal notices, should be sent to Prism AI Apps LLC at support@quickclient.ai.